Giới thiệu
This course provides a comprehensive introduction to modern banking and finance, guiding learners through the essential skills, knowledge areas, and professional practices required in today’s financial institutions. Participants will explore core operational topics such as customer service, CRM systems, account opening, teller operations, and service quality. The course also covers key compliance and risk areas, including fraud prevention, cybersecurity, and regulatory reporting. Learners will gain a strong understanding of banking products and services—from retail accounts, loans, and cards to corporate banking, trade finance, treasury services, wealth management, and digital banking platforms. The program also builds financial analysis skills through modules on credit underwriting, financial statements, interest rate concepts, market fundamentals, and portfolio basics. Finally, the course strengthens essential professional competencies, including ethics, communication, negotiation, teamwork, time management, and leadership within banking environments.